Experienced Agile Technologist, Troubleshooter and Developer.
Graduated with a Bachelor of Science in Information Technology from University of Cincinnati.
Selected as one out of two positions for a highly competitive two-year rotational leadership program. I gained exposure to core company processes, technologies and senior leaders.
Promoted into Senior Level Support Analyst within 6 months of employment, I guaranteed client satisfaction boosting a 98% client satisfaction rate. I was responsible for providing solutions to cross-browser and cross-platform compatibility issues with respect to website and email design.
Managed the organization's entire technical infrastructure, hardware and software for a staff of 15+. I managed the website reconstruction, produced weekly metrics, facilitated weekly trainings on various technical topics for staff, managed the website content, Website Admin, Website Integrations and Salesforce Administration, Data Management, Data Deduplication.
Assessed nonprofit's current technical system and recommends alternative solutions based on firm’s needs and processes. Implemented new CRM (Salesforce), trained staff, provided detailed end-user documentation and user how-to guides for Salesforce and various applications.
As a life long learner, I enrolled into GA to solve problems with code while applying industry best practices in a collaborative environment. Often learning code and building programs within the same day, I have proven to have the drive and aptitude to quickly learn a wide variety of the newest Web technologies.
A Full-Stack Kanban Agile Developer working as a contractor on the USCIS Electronic Immigration System (ELIS) project. USCIS ELIS is an electronic case management system that allows USCIS to process certian immigration benefit requests. One of 15 members of Defects Remediation Team resolved and closed 75% of 1,173 bugs and incidents in seven weeks.
I started a weekly recap of my experiences for anyone and everyone who is thinking of joining a coding bootcamp.Read Here